Jennissen, S., Schumacher, S., Rucli, D., Hal, M., Székely, A., de Beurs, D. and Dinger, U. (2022) “Competency-Based Training and Assessment of Listening Skills: A Waitlist-Controlled Study in European Telephone Emergency Services”, Clinical Psychology in Europe, 4(4), pp. 1-17. doi: 10.32872/cpe.7933.